Your Health, Safety and Security Matter To Us!
Student Exchange Africa has been organizing and coordinating inbound exchanges into East Africa since 2006. In that time we have found that the concerns most frequently raised by participants in our programs are invariably related to safety and security. This is understandable given the sometimes overstated levels of localized crime and increasingly, the ever-present global threat of terrorism, including in East Africa.
An Introduction to Our Health, Safety and Security Policy
Our approach is to manage risk rather than to assume it can be completely eliminated. The minor occurrences like health incidents, theft and minor auto accidents are a lot more mundane and have a higher chance of occurrence compared to major threats, like the threat of terrorism, which tend to be highly publicized and overstated even though their occurrence is usually more localized to particular cities rather than as widespread phenomena.
Security is a critical concern and the well-being and safety of participants on any of our programs is the highest priority for our in-country teams. For this reason, we take a highly proactive approach which focuses on providing participant-specific, current and candid risk assessment and proposed measures for risk mitigation for the specific destination where they shall be undertaking their program(s).
As an integral part of all of our programs, we also provide several medical and safety mitigation built into our programs including mandatory program orientation, in-country travel covers for in-country emergency medical evacuation, in-country registration with local consular offices and issuance of public-liability policy for accidents or emergencies whilst travelling in-country.
While health, safety and security are major concerns, we want participants on our programs to enjoy their travel experience in East Africa. We provide participants with ongoing risk assessments and encourage them to be aware of the most significant risks. Any country in which one is a foreigner always carries a higher degree of risk than it would for the local population. This is primarily because the local population has a higher degree of local knowledge and understanding of cultural norms; do’s and don’ts. High levels of poverty induce criminal activity. There is a natural perception that foreigners are well-endowed and perhaps somewhat naïve making them “easy pickings” for thieves, pickpockets, and con artists. If you are aware of the real risks, you can take preventative measures.
While we take extensive measures to ensure each participant’s health, safety and security while in-country, the engagement in this pursuit will require an equal, if not greater degree of care by participants in exercising caution and prudence in their own conduct and towards their own individual well-being.
Personal responsibility is imperative to the successful conclusion of any of our programs and by following some of the simple measures laid out here, participants are guaranteed that they have taken all measures to mitigate any emergent risks. Participants can do a lot to prepare for any risks and to take the necessary preemptive action.
We have sought to meet individual and group preferences of participants by offering quality programs in a limited number of destinations in each country where we work, enabling us to provide comprehensive attention to program participants. Through our orientation programs, participants will be equipped with a clear understanding of expectations regarding individual personal responsibility, personal conduct and living arrangements, and expectations of the arrangements they are expected to make prior to their in-country stay. Our in-country teams will orient participants with their local surroundings, essential amenities and points of contact; sensitize them to cultural norms and expectations, and adequate resources to navigate through their day-to-day living.
Our Health, Safety and Security policy is summarized in the risk and mitigation plan as described here below.
Overview of Risks and Mitigation Plans
#1. General Information For Program Participants
Travel light: Avoid carrying anything on your person that you don’t require for immediate use. This especially applies to money, important documents such as your passport, cameras, expensive jewellery or anything which you may value but have no immediate use for.
Loss of Travel Documents and Valuables: The inconvenience of losing travel documents and valuables can be very expensive. Participants are advised to carry digital copies of their identification documents for mundane, everyday purposes. The loss of your passport can be debilitating and may result in delays for travel, legal jeopardy in case you require proof of identity and other inconveniences. We provide safe storage services for all your important documents and valuables.
Orientation with your program location includes identification of landmarks, understanding how to navigate to and from common points including directions to and from places that you shall frequent. This is particularly important for participants taking programs in rural areas with poor road access and infrequent, irregular public and private transport. This helps with identifying bottlenecks, escape routes and ensures you can plan a quick exit should the need arise.
Accommodations and Living Environment: We provide careful thought in selecting accommodations that balance between cost and security, especially for participants travelling alone. Cheap accommodations are rarely the most secure. Depending on location, we offer mid, up-market range residential hostels or homestays offering fairly inexpensive and relatively secure accommodation options. A key factor is the proximity to your program location. Mutual respect between the host and visitor makes homestays a highly suitable option for individual students travelling alone especially because of the cost-benefit.
Night Travel: Avoid travelling at night, especially long-distance travel, or if you are travelling alone. The risk of car accidents, muggings, car-jacking and other risks increase dramatically with night travel. If you opt to travel at night, for instance, to go out to a nightclub, move around with a friend or someone you can trust. Notify your Program Coordinator of your movements and ensure that you use a private car, taxi or hired vehicle. This way you are more secure. With the abundance of hailing apps in the larger cities, you can get a ride literally any time of day. But in the rural areas, it would be ideal to just note the contacts of the cab driver who drops you off and ask them to pick you up later, perhaps even at a specified time if you are sure of exactly when you’d like to travel back to the residence.
Personal Responsibility: Your health, safety and security is first and foremost your personal responsibility. Exercising caution and good sense is key. Keep emergency contacts handy and work with your Program Coordinator to develop an emergency plan to counter any common risks that may arise during your in-country stay. Inform your Program Coordinator of your movements.
Insurance: Familiarize yourself with your travel insurance to understand recommended partners, especially recommended hospitals and admission procedures in the event that you require hospitalization. To complement your travel insurance all our programs come with emergency rescue services ensuring quick evacuation to hospital.
Emergency Contact List: Each participant must provide an emergency contact, preferably next of kin who can be contacted in case of an emergency. Participants should also maintain their own list including the contact details of their Program Coordinator, Site Coordinator (for instance the medical superintendent of the hospital where you are placed if you are a medical elective student), and contact details of your home country foreign mission (embassy/consulate), the contact details of travel agent’s local representative or local office of the international airline that you are using and institutional contact. Other emergency contacts may include the participants’ hosts (in case you have organized a homestay), contacts of the nearest police station and fire brigade.
We will provide each participant with a “life-saver” card which should be on your person at all times notifying anyone who may be with you or find you in case of a medical emergency; of what to do so that you may receive urgent medical care.
Make a copy of your passport’s essential details (personal details section and visa) in the event of loss of your passport. We offer custodial services to minimize the risk of losing your passport.
Cultural Norms: Acquaint yourself with cultural sensitivities and styles of communication and understand that these may often raise disagreements and misunderstandings.
#2. Travel Brief and Participant Orientation
We provide individual and group travel briefs giving customized itinerary and information guide prior to their departure to undertake a placement.
The brief will, amongst other things, offer information on how participants can mitigate against risks to their health and safety, including information on PE prophylaxis, environmental risks and potential ethical challenges while in-country as relating to the nature of tasks/work that they shall be doing.
The brief also includes information that will be covered extensively during participant orientation sessions including a current risk assessment, basic orientation and survival skills while in-country, including the use of public transport, areas to avoid, conducting oneself in public places and behavioural modification to avoid risks associated with patterns and habits, sensitization and awareness of the main environmental threats.
Participant security orientation may also include on-site training on how to use any security features in the participants’ programs residence; contact information kit for their respective consular services and 24-hour security and emergency services within the vicinity of their program; preadmission formalities for recommended hospitals and emergency services (in event that hospital admission is required).
In addition, program residences and homes in our homestay network are kitted with first-aid supplies and basic requirements for comfortable and healthy stay including bed nets or repellant devices. Where we use commercial facilities, these are regularly inspected and tested by local authorities for hazard control and management.
Each participant will be assigned a Program Coordinator or Liaison who will be their key point of contact before and during their stay in-country. Their role is to support and prepare participants with all the necessary pretravel information and programs contacts; as well as to assist and familiarize participants with their program roles, coordinate and support with daily routines and help participants navigate routine challenges – basically assist participants with any issue that they require assistance with. They will also liaise between the program placement and the participant(s) as well as assist participants execute their itinerary. All our Program Coordinators are trained in destination-management as well as critical life-support.
Appropriate counselling services will be extended to participants exposed to trauma due to security breaches. These services include post-exposure counselling and prophylaxis.
In-country, each participant is provided with essential communication kit for both telephony and internet. At each site, we have mapped a contingency plan for various risks that may require relocation or even evacuation.
#3. Travel, Medical Insurance & Hospital Admissions
All participants take personal responsibility for their health and wellbeing while on our programs. They shall be required to provide proof of travel insurance that at least covers some of the most common risks associated with extended travel, including medical risks and loss of items.
Medical insurance and emergency evacuation are essential, particularly in the event that hospitalization is required. Of our destinations, Nairobi arguably has the best facilities for outpatient, inpatient, dental, medical testing and ophthalmic care. It is advisable to secure medical insurance from your home country.
Evacuation services are a good precaution in the event of an accident or in the event that repatriation on medical grounds is necessary.
It is important to decide which hospital you may prefer for hospitalization and take the time to establish its admission and outpatient procedures vis-à-vis your insurance’s procedures to avoid running up unnecessary costs in the event of hospitalization.
Ask your insurer for a list of consultant physicians with whom working relationships have been established to avoid rejection of claims.
If they do not have any, get full information about the claims procedures and make arrangements on the basis of this information.
If you are living with a host, let them know what arrangements should be made and provide them with emergency contacts so that you may be assisted.
#4. Local Emergency Medical Evacuation (By Road and Air)
All our programs include complimentary local accident evacuation services including emergency road and air ambulance services both by road and by air as may be required.
We do not provide international evacuation services. The information shall be included in each participant’s orientation package on arrival and should be included in their “life-saver” kit.
#5. Registration with Local Consular Services
ALL participants on our programs are required to register with their local consular offices. This is a MANDATORY requirement.
Scenarios under which this may become imperative include the loss of travel documents, requirement for legal assistance, medical emergencies, unexpected repatriation, international incidents and many more.
Participants who fail to provide proof that they have duly registered their presence in-country with their country’s consular authorities can be summarily dismissed from our programs without recourse.
#6. Risk of Common Crimes (Theft and Muggings)
Rural towns are relatively safer than the larger cities because there is still a generally slower pace to life and deeper sense of community. The risk of theft, muggings and more commonplace crimes is still very real even in those areas, especially where there are higher populations.
Theft is most likely to occur at your accommodations (hostels/hotels), or whilst you are in transit from your accommodations, at the site of your studies or even while you are on tour. Our Safety and Security Survey 2016, showed that homestays are the safest accommodation option. It also showed that the most common items lost from theft include cash, watches and jewellery, phones, laptops and other hand-held devices, cameras, handbags and personal accessories.
By observing some of the tips below, participants can deter the loss of personal valuables:
- Keep a mental note of where you store all your personal belongings and valuables especially when you are in transit from one location to another.
- Travel only with the valuables that are essential. If you must, use the safety deposit service offered either at your accommodations or through your program provider.
- Avoid flashy items and where possible, use the most basic devices possible.
- Keep cash on your person and not in money bags. Preferably, as much as you possibly can, use mobile money to make your payments. These services are so widely used and accepted that it makes little sense to carry or keep huge sums of cash in your possession. You can, for instance, maintain up to the equivalent of USD 700 and only withdraw funds when required. Cumulatively, mobile money services can rack up significant charges, but compared to cash-carrying costs and risks, the cost is negligible.
- Avoid using pockets on loose-fitting garments since these are easiest to pick.
- Avoid carrying cash that has no immediate use.
- Public transport is a “necessary evil” for participants trying to get by on tight budgets. Avoid boarding vehicles that don’t have sitting space to minimize your risk of being pickpocketed. Be observant of people seated adjacent to you and the general mass of people in the vehicle. Note any awkward behaviour by the driver or tout, and if you are alarmed about anything alight at the next stage- this may minimize your risk of being involved in a carjacking.
- Between 6.30 pm and 7 am, it is best to avoid the use of any other public service vehicle, except taxis- the highest incidence of opportunistic, night time carjacking and rape take place in public service vehicles during these hours. If you are residing within a large town, use any of the widely available apps like Uber, Lyft, Swvl, Bolt to book your taxi from your phone.
- By using different taxis and taxi app services, you will eliminate the likelihood of giving away your established routine and at the same time be able to exercise the option of using different service providers. With the introduction of hailing apps, the cost of using taxis has reduced drastically. It may be costlier than mass transit, but it also far safer.
- When going to the site of your study/fieldwork, avoid carrying anything valuable if you can. If you must, for example, carry a camera, carry it as inconspicuously as you can, such as in a larger backpack with your books and stationery. For participants taking their global health programs, it is sufficient to simply carry your stethoscope and lab coat in hand with you.
- Avoid carrying handbags.
- Avoid walking alone on dark, dimly lit roads at night. Alleys and other nondescript paths should also be well avoided.
- Avoid the use of cell phones in public service vehicles, open-air markets or in other highly-crowded places where your chatter may draw unwarranted attention to you, distract you, or unwittingly provide prying ears with information about you. Cell phone snatchers, fraudsters (con-men) and pickpockets lurk in these places and still regard cell phones as worthy items for stealing. If you must take a call whilst in a public service vehicle, shut the windows nearest to you and look out for cell-phone snatchers who lurk by the roadside.
- Secure your bags with small padlocks; this is hardly fool-proof but will at least deter would-be thieves.
- Keep your student liaison apprised on issues that may be of concern to you immediately they come up.
#7. Risk of Violent Crimes (Carjacking, Kidnappings, Rape)
It is not often that violent crimes against foreign nationals occur. It is important to note that while every caution may be taken as advised, common sense and personal vigilance at all times are simply imperative. These crimes are not the preserve of local Kenyans and occur with the greatest frequency during the evening and late-night hours.
Violent crime can be mitigated by not resisting, chasing, or fighting thieves (do not be the hero). Walking around at night, especially alone increases your vulnerability to violent crime. Fortunately, if you take these precautions and use common sense, you can almost completely eliminate all chance of being a victim of violent crime.
If you must travel at night, avoid dimly-lit, dark or heavily crowded alleyways and unfamiliar paths.
Do not invite unfamiliar people to your dwellings at all. Be very strict about who you entertain where you shall be living.
Avoid using public transport before 7 am or after 6.30 pm.
When confronted by a violent criminal, cooperate. Avoid engaging in aggressive behaviour which may escalate the crime in progress.
At orientation, your assigned liaison will be on hand to guide you through more information on how to avoid or mitigate against violent crime, including the reporting procedures. Participants are advised to closely adhere to the information they shall be provided.
#8. Risk of Common Crimes (Con Schemes/ Swindlers)
Conmen will invariably be found in the larger cities; primarily in markets and their surrounding environs and on the streets between the locations of different tourist hotels within areas frequented by tourists. In the markets, they will likely present themselves as legitimate traders whereas, in fact, they have no merchandise to trade. They operate in splintered groups with some taking the lead in corralling their prey by initiating their schemes and others propping them up once a target has taken the bait. Their objective will usually be to coerce you into buying overpriced merchandise to cover their commissions from the legitimate traders. They will keenly eavesdrop on your conversations to try and determine your nationality and will then make an attempt to strike a friendly conversation with you in your native language so as to initiate a con. The cons take many forms including the impersonation of police officers with the intent to defraud you of your cash; the impersonation of tour operators offering you unbelievable tour prices for next to negligible prices; or simply irresistible deals on artefacts. In other instances, the conmen usually assume the face of money changers offering bargain rates.
Whatever the case, you should take note of the following:
They will attempt to befriend you and find a human story that they think you can relate to and thus open the window of opportunity to con you. Of course, because you are a tourist, the most obvious of these is your assumed interest in travel; at least this much they can gather about you.
People in the larger cities are generally friendly and it is polite to respond to a greeting. However, there is no obligation to carry on a conversation beyond greetings. The extent to which you get familiar with strangers in markets and other crowded places is best kept down to friendly greetings, negotiations on the price for items you may wish to purchase.
Never express an overwhelming desire to purchase an item the first time you come across it. If you really want to get a good price on it, conceal your interest, for instance, by asking about the item you wish to purchase, last. Move on and check the price elsewhere. Most of the brokers are not familiar with the price of all items and may have to refer to the actual trader severally when you express interest in an item. Move on from them unless you have plenty to spend.
Do not open the door to a conman. They may speak your language and make you feel like you are in a familiar place but it is all a ruse to set you up.
#9. Risk of Other Crimes (Sexual and Non-Sexual Harassment)
Harassment usually starts off in rather friendly and mild circumstances but can quickly go awry. It takes the form of hounding, taunting, abuse, inappropriate conversation or touching and any other unwelcome gestures. The mindset of its purveyors is to initially be friendly with you and then to get what they want from you either by bullying or intimidating you into doing something they want you to do while creating the impression to those around you that they are merely being friendly. Because of the discomfort levels it causes; it’s potential to deteriorate into a full-blown insecure situation; and the fact that it is quite common, we consider harassment a security risk. It takes many forms from the mild, albeit unwanted approaches of over-zealous cab drivers vending their services at the airport on your arrival to the more intrusive, cajoling from more repulsive street-level, “briefcase tour operators” who will hound, taunt and name-call you on the streets when you decline their offer to purchase a fraudulent tour itinerary. Other incidences where you are likely to get harassed are when passing by shoe-shiners, beggars and street urchins; at open-air markets by brokers and money-changers, at night clubs, in public vehicles, or even from strangers who befriend you on the street.
It is unlikely that you will be able to avoid all forms of harassment.
- Your first line of defence is to decline the approaches politely and then to simply ignore the person harassing you (this usually works with cab drivers, name-callers, the taunting, cajoling and non-physical types). A reactionary approach (hurling back taunts and abuse) will work against you and should be avoided.
- Quite often, people who harass will not be deterred merely by your silence. Move away and keep moving whilst ignoring until they desist.
- As much as possible, remain in plain sight and preferably in an open area away from your initial point of contact. This is because harassers often don’t operate alone; moving away from their area of operation gives you an advantage since they will also have to think of an exit strategy.
- Never accept invitations to go into secluded restaurants, alleys or their “offices”- these are dead-end traps for you.
- If you find yourself trailed by a harasser who, despite your best efforts, won’t quit, quickly begin to map your exit strategy. The first thing you ought to do is note landmarks and your current position.
- Do not to panic, or give away the fact that you are intimidated.
- Walk into a secure, public place and draw attention to yourself.
- If you have a cell phone, you should remove it and attempt to make a call to your student liaison. Speak loudly giving away your current location and state your situation as calmly as possible. You will have changed the dynamics of the confrontation at this point in time and the harasser will most likely yield by cowering away.
- In situations where the harasser attempts to touch you inappropriately or attempts physical confrontation, you must take action by letting them know that their advances are unwanted. Do not be polite about this. Draw attention to what is going on as this will embarrass your harasser. If the harasser is not embarrassed enough to stop, leave immediately. If the person attempts to follow you or if you feel threatened (through body language or directly) with physically harm, ask for the help of a guard, manager or store owner.
#10. Personal Prescriptions, Vaccinations, Anti-Malarials & PEP
If you have any chronic medical conditions or allergies, ensure that you travel with a sufficient supply to cover the duration of time that you will be in-country as there is no way to guarantee that you will be able to secure these while in-country.
It is important to consider having your own medical kit to include some common ailments you are more than likely to experience while in-country. These could include medications for headaches, flu, stomach upsets and any other common conditions that you may experience regularly. We complement this by providing each participant or participant groups with their own medical first aid kits.
It is important to notify your program coordinator of any food or medical allergies. This information should be indicated on your “life-saver” card. ensure that you stay well-hydrated by drinking plenty of fluids and ensuring that you have received all your inoculations and taken the correct dosage of anti-malarial prophylaxis.
Recommended inoculations include typhoid, yellow fever (mandatory), tetanus, hepatitis A and B. It may be wise to consider boosters and inoculations for the following: MMR (measles mumps rubella), diphtheria, poliomyelitis, meningococcal meningitis, rabies, tuberculosis and cholera These may be boosters or a course of shots and your personal physicians advice is best since inoculation requirements change from time to time. It is advisable to take flu shots as well.
Malaria is a fairly common disease in East Africa except in the highland areas. In the low-lying coastal areas or near large masses of stagnant water it can sometimes take endemic proportions. It is necessary to observe certain precautions.
Firstly, take a course of anti-malarial prophylaxis as recommended by your personal physician before and during your travel.
Always sleep under a treated bed net and use a proven repellent to ward off disease-carrying mosquitoes.
You may also use pyrethroid sprays which are fairly common in supermarkets in the form of insect sprays and electric vapour-emitters.
Keep windows and doors leading to the exterior parts of your residence tightly shut during the evening hours. Sprays should only be used when you are out of the room as they are likely to give you chest congestion when sprayed. Ensure you cover your body at night to avoid mosquito bites.
#11. Risk of Sexually Transmitted Diseases
Sexually Transmitted Diseases: STD’s are acquired through non-discriminating sexual patterns and unprotected sex. Our role does not extend to managing personal behaviour and participants who are open to the suggestion of sexual encounters are reminded to prioritize their health and wellbeing through responsible behaviour and protection. The risk of infection is particularly high for non-discriminating sexual behaviour and can lead to contracting any given number of STDs. Infections from unprotected sex can be very uncomfortable, worse even, life-threatening. We encourage our participants to exercise clear-headed judgment, even discrimination in their choice of sexual partners.
#12. Risk of Political Violence & The Threat of Terrorism
Globally, the threat of terrorism is becoming emergent. It is no different in East Africa. However, without clear determination of the threat, it would be futile to pay any undue attention to the threat. In East Africa, the largest threat has been to Kenya’s Capital City, Nairobi and the second-largest city of Mombasa. In addition, the threat is prevalent in both the northern frontier and at the coastal towns. We encourage participants to exercise vigilance while visiting the coats and to steer clear of visiting the northern frontier regions where the threat is highest. Additionally, we cannot overstate the need to regularly communicate any in-country travel to those regions where the threat is real.
Political violence in the region tends to have a civic character and except for its disruptive effects on essential services like transport and retail services, it rarely has a direct bearing on foreigners.
Our policy is not to insert any program participants into areas of ongoing political risk of a long-term nature or where such political risks are imminent or foreseeable. During seasons of political contest, we will monitor security threats and provide participants with a regular review of any threats to their security via program coordinators.
In mitigation to the likely disruption that may result from interruptions to a program, we will also ensure that a secondary program placements can be availed in the event of unforeseeable political or environmental risk.
#13. Risks of Drinking Contaminated Water
Avoid drink water directly from any open water bodies or even tap water. It is always preferable to drink boiled water or ensure that the water is filtered.
There are many risks associated with drinking contaminated water, the most common of which is amoebic dysentery. But there can be graver consequences including infections like typhoid and even cholera which can be fatal.
Bilharzia (schistomiasis) is also fairly common when swimming in the murky waters on the fringes of lakes or when water is drunk from impure sources.
If necessary, stick to bottled water, especially when on safari and even when dining out in commercial establishments.
#14. Overview of our HSSE Policy
- All participants on our programs MUST provide proof of travel insurance
- We have in place an emergency admission measures that will be adequately communicated to participants, staff and partners in our program networks
- To fully understand the presence and nature of risks that may emanate from political, environmental and social factors that may be outside of our control, we deploy local Participant liaisons to manage programs in those specific destinations.
- All Student Exchange Africa will provide participants with in-country support for emergency medical evacuation services.
- ALL participants on our programs are required to register with their local consular offices.
- Student Exchange Africa will provide participant-specific security and travel briefs.
- All participants must attend program orientation to be provided by their program coordinator/liaison.
- Participant residences and homes in our homestay network will be supplied with first-aid kits and basic requirements for a comfortable and healthy stay.
- Appropriate counselling and care services will be extended to participants exposed to security breaches.
- Each program participant will be assigned a Program Coordinator/Liaison for pretravel support, orientation and in-country support.
- Student Exchange Africa will not insert participants into areas of ongoing political risk of a long-term nature or where such political risks are imminent or foreseeable.
- Each participant shall be provided with a customized itinerary and information guide prior to their departure to undertake a placement.
What Others Have Said About Us
Your compliments mean the world to us!
I took my elective in two separate locations; one in Nairobi, Kenya, the other in Ndejje, Uganda via Student Exchange Africa and Community and Family Health Initiative, an NGO in Uganda, taking a two-week travel intermission between the two sites. The travel experience surpassed my expectations. My Travel Coordinator was just exceptional at organizing everything for me!
Both Lizzie and I couldn’t have asked for more. David and Victor were really helpful right from our arrival through to organizing and coordinating our work and travel arrangements; helping settle us into our daily routine, internet and phone service, banking and so much more. They even assisted us to run errands. It was really great to have someone there to ease into a new environment and help us find our feet.
This was a great experience for us and we had the most amazing time in Kenya! We had a lot of doubts coming to Kenya but the trip was so well coordinated that we always felt so comfortable. We were very keen to travel widely besides the opportunity to work in the hospital and volunteer in the community and we got to do all this and much more! I am most grateful to John and David who were our TA’s – you guys rock!
Send Us Your Questions
How can we be of assistance to you? Please feel free to send us your queries, someone will get back to you as soon as possible.
Tel: +254 20 235 0000, +254 20 2500195
Location: K-REP Centre, Wood Avenue, Nairobi